FAQ - Frequently asked questions – Schäfer Trennwandsysteme

Question 1

What materials are used for toilet partitions and partition systems?

Accepted Answer

Our toilet partitions and partition systems are made from high-quality, durable and easy-care materials such as glass (ESG/VSG), HPL (high-pressure laminate) or wood-based panels. This enables us to perfectly equip both dry and wet rooms.

Question 2

How big should a toilet cubicle be? What are the minimum dimensions for a toilet cubicle?

Accepted Answer

The size of a toilet cubicle depends on various factors. The area of application and applicable standards are the primary deciding factors. In existing buildings, the   available space plays a decisive role in the planning process. The frequency of use of the sanitary facilities and the provision of toilet cubicles with integrated changing areas or for people with disabilities must also be taken into account when planning the size of the toilet cubicle. The following standard dimensions are recommended in Germany for public or commercial sanitary facilities:  Minimum height of toilet cubicle: 190 cm Minimum width of toilet cubicle: 85 cm Minimum area of toilet cubicle: ca. 1,25 m² Depth of movement in front of the toilet cubicle: mindestens 75 cm Other dimensions: 100 × 110 cm     Barrier-free toilet cubicles in accordance with DIN 18040  Minimum dimension: 1,50 × 1,50 m (for wheelchair users) Door width: min. 90 cm, outward opening Grab bars: on both sides next to the toilet Turning circle: sufficient space for a wheelchair to turn (minimum diameter of 1.50 m)

Question 3

Which toilet partitions are suitable for dry rooms?

Accepted Answer

Toilet partitions made of wood-based panels or chipboard composite panels are ideal for rooms that are kept dry. The following toilet partitions from our range are perfect for dry rooms:  VENTO  VITRUM II VITRUM III SVF30/S ALTUS SVF30/S ALTUS BLACKLINE SVF30 JUMP SVF30 SV30 EF-3 ALTUS Look&Wave EF-3 Look&Wave SVF30 Look&Wave  Areas of application: schools and universities, hotels and restaurants, office buildings and commercial buildings, doctors' offices, clubhouses. However, structures made of glass, HPL, or sheet steel can also be ideally installed in wet rooms.

Question 4

Which toilet partitions are suitable for wet rooms?

Accepted Answer

For wet rooms, such as those found in swimming pools, spas, thermal baths, hotels, or campsites, toilet partitions and partition systems made of glass, HPL, or sheet steel are the right choice. The following toilet partitions are perfect for wet rooms:  VENTO VITRUM II VITRUM III EF-3 ALTUS EF-3 ALTUS BLACKLINE EF-3 JUMP EF-3 EF-3H VK13 JUMP VK13 VK13H PUP40 ALTUS PUP40 PUP30 JUMP PUP30  Areas of application: Thermal baths, swimming pools, spas, wellness facilities, campsites, sports halls.

Question 5

Are the toilet partitions suitable for wet rooms?

Accepted Answer

Yes, we offer special solutions for wet rooms, e.g., swimming pools, campsites, or sports halls.

Question 6

Are there special toilet partitions for kindergartens or schools?

Accepted Answer

Yes. Schäfer Trennwandsysteme offers child-friendly partitions with reduced height, rounded edges, and colorful designs. These partitions have been tested and certified by TÜV Nord and comply with the requirements of the Product Safety Act (ProdSG) § 21, registration no. 44 329 14148803. To the toilet partitions for kindergartens

Question 7

What does ALTUS mean?

Accepted Answer

All floor-to-ceiling WC partitions from Schäfer are designated with the name ALTUS. These sanitary cubicles are closed from floor to ceiling, thereby providing maximum privacy for users.

Question 8

What does JUMP mean?

Accepted Answer

All JUMP sanitary partitions from Schäfer Trennwandsysteme feature a recessed top profile and recessed feet. This design gives these partitions a floating appearance.

Question 9

Where are Schäfer partition wall systems manufactured?

Accepted Answer

Our products are manufactured in Germany at our company headquarters in 56593 Horhausen. Find out more

Question 10

Can the products also be used in accessible sanitary facilities?

Accepted Answer

Yes. For example, we offer toilet partitions, changing cubicles, and wheelchair-accessible lockers in accordance with DIN 18040 for accessible construction. Click here for accessible products

Question 11

Are there vandal-proof toilet partitions?

Accepted Answer

Yes. At Schäfer Trennwandsysteme, we offer robust toilet partitions with reinforced fittings and impact-resistant surfaces for high-traffic areas.

Question 12

What are the advantages of a glass toilet partition system?

Accepted Answer

Glass not only creates a special, high-quality ambience, it is also ideal for creating robust, durable, and vandal-proof structures. Its exceptionally high scratch resistance speaks for itself. Stains from ballpoint pens, felt-tip pens, or spray paint are easy to remove.

The good impression and exclusivity are maintained in the long term and there are no costs for costly repairs and special cleaning. With TÜV-certified quality, you are also on the safe side. We only use single-pane safety glass (ESG-H) and laminated safety glass (VSG).

Question 13

Which toilet partitions are waterproof? Which partition systems are waterproof?

Accepted Answer

The VK13, EF-3, VENTO, VTIRUM III and VITRUM II system types are completely waterproof and therefore perfectly suited for use in wet areas such as swimming pools, spas in hotels, or campsites.

Question 14

What is the difference between HPL and chipboard composite panels?

Accepted Answer

Toilet partitions made from solid HPL core panels are perfect for dry rooms and wet areas such as swimming pools, thermal baths, and spas. But also for campsites and schools. Solid core HPL panels are completely waterproof. Toilet partitions made of chipboard composite panels are ideal for installation in dry rooms such as office buildings, commercial buildings, doctors' offices, sports centers, etc.

Question 15

What are the advantages of floor-to-ceiling toilet partitions?

Accepted Answer

Floor-to-ceiling toilet partitions guarantee maximum privacy for toilet users and meet the desire of many visitors to public and semi-public sanitary facilities for a private area. Doors, walls, and partitions are closed from floor to ceiling. Users have their own enclosed area to themselves. Floor-to-ceiling toilet partitions:  EF-3 ALTUS LOOK&WAVE: non-contact toilet door VENTO: sanitary cubicle made of glass EF-3 ALTUS BLACKLINE: made of HPL, all-black design  EF-3 ALTUS: sanitary cubicle made of HPL SVFG40 ALTUS BLACKLINE: made of chipboard, all-black design SVFG40 ALTUS: made of chipboard SVF30/S ALTUS: made of chipboard, entry-level model

Question 16

What is the difference between HPL and glass for toilet partitions?

Accepted Answer

HPL panels for toilet partitions are very robust, scratch-resistant and waterproof. Glass is extremely hygienic and vandal-proof. It offers a high-quality, modern design. Both materials can be customized with individual motif prints.

Question 17

Are toilet partitions also available in special colors?

Accepted Answer

Yes. We are happy to supply special colors for panel finishes and ABS edges, as well as profiles in all RAL colors and special fittings, according to your requirements!

Question 18

Is there a color chart or color card available?

Accepted Answer

Yes, we would be happy to send you a color chart that matches the desired system type.

Question 19

Can the partitions be customized?

Accepted Answer

Yes, we offer customized solutions in terms of size, colors and accessories. At Schäfer Trennwandsysteme, we specialize in the custom manufacture of partition wall systems. Our products are manufactured to customer specifications. “Can't be done” is not in our vocabulary. Our development department takes on every installation situation to find the perfect solution for your construction project. Get in touch with us!

Question 20

Are there minimum order quantities?

Accepted Answer

No, there are no minimum order quantities. We manufacture both individual systems and large-scale projects.

Question 21

How does the ordering process work?

Accepted Answer

Once we receive your request, we will prepare a customized quote tailored to your requirements. Once you place your order, one of our factory representatives operating throughout Germany will contact you to take measurements on site. We will then prepare a technical drawing of the toilet partition system. Once you approve the drawing, we will start production. Installation will then be carried out by our specialist staff or by your own specialists.

Question 22

Can changing rooms, lockers, and lockers for a swimming pool be produced in one design?

Accepted Answer

Of course. To ensure that the room concept is harmonious and perfectly coordinated, we offer interior design from a single source. Lockers, changing rooms, lockers, helmet lockers, and storage systems—all customized to the customer's requirements in terms of form, color, and material. We also manufacture matching benches and stools to order. We also create hair dryer and washing stations according to customer requirements and in line with the room concept. Discover the whole range of swimming pool equipment.

Question 23

How are the toilet partitions installed?

Accepted Answer

Installation can be carried out by our trained team or by your own specialists. We provide detailed installation instructions.

Question 24

Where can I find technical data sheets for the toilet partitions?

Accepted Answer

All technical information is available for download on our website or can be requested directly from us.

Question 25

What does “flush-mounted” mean in relation to toilet partitions?

Accepted Answer

Flush-mounted toilet partitions have fronts that are aligned without any protruding profiles. This not only creates an attractive, uniform appearance, but also makes cleaning much easier.

Question 26

At what height are wall-mounted privacy screens installed?

Accepted Answer

We recommend: centered between the urinals, with the top edge of the privacy screen at approx. 1,400 mm. If possible, the round plates should be arranged so that they sit on a tile joint. This reduces the risk of tile breakage and contributes to a more attractive appearance. Particular attention must be paid to structural conditions (tile mirrors, tile joints, upper edges of partition walls, etc.) to the privacy screens

Question 27

What installation heights are possible for toilet partitions?

Accepted Answer

Depending on the type of system, heights of up to 2750 mm are possible without an attachment. Even greater heights can be achieved with an attachment. Please ask our sales advisors for the possible dimensions for your desired system type. You can reach our colleagues by phone at: 02687 – 9151 0 or by email at: info@schaefer-tws.de

Question 28

How long does delivery take?

Accepted Answer

Delivery time is usually 6 – 8 weeks, depending on the product, scope of delivery, and workload.

Question 29

Is there a measurement and installation service for toilet partitions?

Accepted Answer

Yes. At Schäfer Trennwandsysteme, we offer our customers a professional measurement and installation service for toilet partitions and partition systems. With our “including delivery and installation” service, the on-site measurement of the partition system is included in the price.

Question 30

What sustainability features do Schäfer’s toilet partitions and partition systems offer?

Accepted Answer

Schäfer Trennwandsysteme is PEFC-certified (PEFC/04-31-3143). PEFC certification supports the traceability of timber and wood-based materials throughout the supply chain and confirms compliance with the requirements of the PEFC standard for certified materials. In addition, Schäfer Trennwandsysteme holds FSC™certification (FSC™-C147242). For a large part of our product range, products can be supplied using FSC™-certified wood-based materials in accordance with the applicable FSC™ requirements. FSC™ and PEFC are internationally recognized certification systems that support responsible forest management and the traceability of wood-based raw materials throughout the supply chain. For selected product groups, environmental information is also available in the form of Environmental Product Declarations (EPDs). These provide standardized and independently verified information on a product's environmental impacts throughout its life cycle. More information

Question 31

Which toilet partitions comply with DIN standards?

Accepted Answer

All our toilet partitions comply with the relevant DIN standards, e.g. DIN 13869 for partitions in sanitary rooms.

Question 32

What certifications does Schäfer Trennwandsysteme have?

Accepted Answer

We hold the following certifications and verifications: FSC™: Schäfer Trennwandsysteme is FSC™ certified (FSC™-C147242). Products made from FSC™-certified wood-based materials can be supplied for a large part of our product range in accordance with the applicable FSC™  requirements. PEFC: Schäfer Trennwandsystem is PEFC certified (PEFC/04-31-3143). PEFC certification supports the traceability of timber and wood-based materials throughout the supply chain and confirms compliance with the requirements of the PEFC standard for certified materials. PQ VOB: We are registered in the list of prequalified construction companies under registration number 010.049740. The prequalification confirms that the required proof of suitability has been provided.  TÜV NORD: Selected products have been tested and certified by TÜV NORD. They comply with the requirements of the German Product Safety Act (ProdSG § 21), Registration No. 44 329 14148801. CE: The relevant products bear the CE marking in accordance with the applicable legal requirements. EPDs: For selected product groups, we provide Environmental Product Declarations (EPDs) as the first manufacturer of toilet partition systems. EPDs contain standardized and independently verified information on the environmental impacts of a product throughout its life cycle. These include, among others: - Toilet partitions made of chipboard- Toilet partitions made of sandwich panels- Toilet partitions made of glass- Toilet partitions and furniture made of HPL

Question 33

Which design awards has Schäfer Trennwandsysteme won?

Accepted Answer

German Design Award Winner 2025 - BLACKLINE - Excellent Product Design German Innovation Award `22 Winner - Look&Wave ALTUS archiproducts Design Awards 2022 Winner FSC® - Furniture Awards 2021 Winner reddot award 2021 Winner - Slidesafe Iconic Awards 2021 Winner - VENTO - Innovative Interior Top-Innovator 2018 German Design Award Winner 2017 - EF-3 LOOK&WAVE German Design Award Winner 2016 - Insafe reddot award 2015 Winner - Insafe

Question 34

What are EPDs?

Accepted Answer

EPDs (Environmental Product Declarations) are standardized environmental declarations for products. These EPDs provide a transparent overview of a product’s environmental impact throughout its entire life cycle. For example, the declaration provides information on resource consumption, CO2 emissions, and more. At Schäfer Trennwandsysteme, we are the first and only manufacturer of sanitary partitions to have certified EPDs for our product portfolio:  Partition walls made of chipboard Partition walls made of sandwich panels Partition walls made of glass Partition walls and furniture made of HPL  The EPDs we provide for selected product groups offer transparent and standardized information on their environmental impacts. Our EPDs provide reliable and transparent environmental metrics across the entire life cycle of our products—from raw material extraction to disposal. This gives architects, planners, and building owners who value sustainable construction a solid basis for decision-making. Learn more now

Question 35

Who can I contact if I have any questions?

Accepted Answer

Our reception team, internal sales team, and our colleagues in the external sales team can be reached by phone or email.  Your direct contact to us:Tel.: 02687 – 91 51 0E-Mail: info@schaefer-tws.de to the contact form

Question 36

Is there a recommended price list for toilet partitions? How much does a toilet partition cost?

Accepted Answer

As our products are customized to each customer, prices are calculated on an individual basis. We would be happy to provide you with a personal, non-binding and free quote.

Question 37

How do I clean the toilet partitions properly?

Accepted Answer

With mild cleaning agents and a soft cloth. Do not use abrasive or acidic agents. There are separate care instructions for each type of system and the corresponding materials used in our download portal.

Question 38

Is on-site consultation available for toilet partitions/partition systems?

Accepted Answer

Yes, upon request, our expert consultants will visit the customer on site and assist with planning and selection. The appropriate regional contact person can be found quickly and easily using our sales partner search. Your quick contact to us

Question 39

Are there toilet partitions with fire protection properties?

Accepted Answer

Yes, we offer partitions with enhanced fire protection properties in accordance with DIN EN 13501-1. These are designed in accordance with fire class B1 and are flame-retardant due to their construction. These toilet partitions are ideal for public buildings with increased to strict fire protection requirements.  Overview:  Material: Flame-retardant, HPL or chipboard in accordance with fire class B1 Fire protection classification: B1, DIN EN 1350-1 Area of application: Buildings with increased to strict fire protection requirements

Question 40

Are Schäfer Trennwandsysteme products available from stock?

Accepted Answer

Sanitary accessories such as door handle sets, privacy screens, hooks, buffers, brush sets, and many other accessories can be purchased quickly. Toilet partitions, lockers, changing cubicles, and shelving and storage systems are custom-made and require a certain amount of processing and production time.

Question 41

How do I report defects or support requests?

Accepted Answer

Contact us: The easiest way to send your request is by email to kundenservice@schaefer-tws.de or use our contact form on the website.  Important information: Please provide the following details so that our team can help you quickly:  Order number or construction project A brief description of the defect or problem Relevant photos or videos for illustration Your contact details (name, company, phone number, email)   Indicate urgency: If it is safety-related or time-critical (e.g., functional failure in consistent use), please indicate this clearly in the subject line or in the text. Confirmation and processing: After we receive your report, you will receive a confirmation email with an estimated processing time. A service team member will contact you within 1–2 business days. Next steps: Depending on the problem, our technician may send remote diagnostic steps, request further information, or arrange an on-site appointment. If possible, please indicate your availability for appointments. Warranty and scope of service: Please check your warranty conditions. In many cases, the service covers defects that have arisen through normal use. We will inform you transparently about costs if additional services outside the warranty are required. Data protection: Do not share any sensitive personal information beyond the necessary contact details. We will use your information solely for the purpose of resolving the reported issue.