FAQ - Frequently asked questions

Sanitary accessories such as door handle sets, privacy screens, hooks, buffers, brush sets, and many other accessories can be purchased quickly.

Toilet partitions, lockers, changing cubicles, and shelving and storage systems are custom-made and require a certain amount of processing and production time.

Contact us: The easiest way to send your request is by email to kundenservice@schaefer-tws.de or use our contact form on the website. 

Important information: Please provide the following details so that our team can help you quickly:

• Order number or construction project
• A brief description of the defect or problem
• Relevant photos or videos for illustration
• Your contact details (name, company, phone number, email)

Indicate urgency: If it is safety-related or time-critical (e.g., functional failure in consistent use), please indicate this clearly in the subject line or in the text.

Confirmation and processing: After we receive your report, you will receive a confirmation email with an estimated processing time. A service team member will contact you within 1–2 business days.

Next steps: Depending on the problem, our technician may send remote diagnostic steps, request further information, or arrange an on-site appointment. If possible, please indicate your availability for appointments.

Warranty and scope of service: Please check your warranty conditions. In many cases, the service covers defects that have arisen through normal use. We will inform you transparently about costs if additional services outside the warranty are required.

Data protection: Do not share any sensitive personal information beyond the necessary contact details. We will use your information solely for the purpose of resolving the reported issue.